Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. 1. The player from Brazil complains about an uncertain issue. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. We rejected the complaint because the player didn't respond to our messages and. The player. Lava Blaze Pro 5G. Right of withdrawal. You can. . Their money hasn't been received yet. Cancellation instructions. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Right of cancellation.