The player from Austria is complaining that the slots aren't working properly and she cannot withdraw her balance. . player breached casino terms by creating a duplicate account with wrong credentials. I asked them many times what the problema was and they never answer. From player: he stated that only thing what was changed is his address. It shows that she played out all of her. Royal Vegas locked my account after I won and said that I violated terms. After several email I got offer but from my perspective their offer is unfair and incorrect: Dear Player, unfortunately, we can't reinstate your balance.