bank card. . spoke to. Hi my withdrawal was cancelled and reversed back on to the casino account. In order to complete the fully. It has been 5 days since I made my withdrawal - the online chat assistance confirmed that they were going to process my transaction yesterday. I have sent in forms of I'd including my passport. Even so, my withdrawal was cancelled (on 21th august) due to some kind of ecopayz number account error (which is not true). utility bill.