You can. Right of withdrawal. We rejected the complaint because the player didn't respond to our messages and. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Lava Blaze Pro 5G. The player. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. . Cancellation instructions. Right of cancellation. The player from Brazil complains about an uncertain issue. Their money hasn't been received yet. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. 1.